ABOUT US
At Shinobiwan, we are committed to revolutionizing the world of technology with our cutting-edge and futuristic products. Our mission is to provide innovative solutions that not only enhance privacy but also offer a supercool and fresh design.
With a focus on high-tech projectors like the Projector 4k, Shinobiwan is at the forefront of the industry. Our projectors boast stunning 4K resolution, screen mirroring capabilities, and the latest Android TV 11.0 OS, offering a seamless and immersive viewing experience for home cinema, outdoor movie nights, and gaming sessions.
As a customer-centric company, we value our customers and strive to exceed their expectations. We understand the importance of delivering products that not only meet their needs but also provide them with an unparalleled experience.
Our commitment to customer satisfaction extends beyond the purchase. We have a 30-day return policy, ensuring that our customers have ample time to evaluate their purchase and request a return if needed. To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. We also require the receipt or proof of purchase.
If you need to initiate a return, simply contact us at shinobiwan123@gmail.com. We will provide you with a return shipping label and instructions on how and where to send the package. Please note that items sent back without prior authorization will not be accepted.
At Shinobiwan, we understand that damages and issues can occur during shipping. If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.
While we strive to provide a hassle-free return experience, there are certain exceptions and non-returnable items. Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases cannot be returned. Additionally, sale items and gift cards are non-refundable.
If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the desired item.
For customers in the European Union, we adhere to the 14-day cooling-off period. You have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply: the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You will need the receipt or proof of purchase.
Once we receive and inspect your return, we will notify you of the refund approval. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
At Shinobiwan, we are committed to providing you with the best technology and customer experience. If you have any further questions or concerns, please don't hesitate to contact us at shinobiwan123@gmail.com.